In the Event of an Emergency call 000

Click on this image to access our Medical Clinic brochure

       

Out of Hours Care
If you require non-urgent medical treatment after hours: Bendigo Health (03) 5454 6000

For non-urgent medical advice:

📞 Priority Primary Care Bendigo 03 5445 5690

📞 Nurse on-Call 1300 606 024

📞 Nurse on-Call 1300 606 024

💻 Victorian Virtual Emergency Department www.vved.org.au 

Clinic Hours
Monday to Thursday 9am - 5pm
Friday 9am - 4pm

Closed weekends and public holidays

Accessing our Service
119 Prouses Road
North Bendigo 
Phone: (03) 5442 4947

Fax: (03) 5406 0237

Email: [email protected]

Free visiting parking is at the front of the 119 Prouses Road facility.
Disability friendly parking is available.

Guide dogs are welcome.

Clinical Services

Our Clinic provides the following services:

• Aboriginal and Torres Strait Islander Health Checks
• Family Medicine
• Skin checks
• Women’s Health
• Men’s Health
• Child Health
• Immunisations
• Work Cover
• TAC
• Mental health
• Integrated Team Care (ITC)

Visiting Allied Health Clinicians
• Podiatry (feet)
• Ears, nose and throat (ENT)

Some services are funded or target for those who identify as Aboriginal and/or Torres Strait Islander, and therefore are not available to all patients.

All services are subject to availability. We will provide information on alternative options if you are not eligible for our services.

Clinic Communication Policy

Contact with the clinic is mainly via telephone. We only email you with your explicit written consent.

Please contact the clinic by phone to make an appointment, ask a question or if you are running late.

We have various ways to share feedback or complaints including via email and anonymously if you choose. 
Please refer to the feedback section on this page or in our BDAC Medical Clinic Brochure.

Follow Up and Reminders

We provide a reminder system for all patients. It's optional and you can opt out at any time by contacting Medical Reception.
We will recall patients for urgent matters

Appointments

Our appointments are by pre-arranged telephone booking.
You will be given preference of time and clinician where possible.
You may bring a support person.
When you arrive, please check in with Medical Reception and take a seat in our waiting area.
Standard appointments are 20 minutes; longer appointments are available as required. 

Our practice uses locums and medical students from time to time.

If You're Running Late

If you can't make your appointment or if you're running late, please let us know as soon as possible. We may need to reschedule or ask you to wait when you arrive.
If you feel your matter is urgent, you may be asked to see our Practice Nurse or Aboriginal Health Practitioner.

Referrals and Repeat Prescriptions

Please make an appointment before you run out of medications or if you need a referral to a specialist.
All scripts require an appointment.
Unfortunately, lost or stolen scripts cannot be replaced. 

Fees and Bulk Billing

We are a bulk billing clinic for those with a Medicare Card. 

Some external services may charge fees such as x-ray, physiotherapy, pathology or other tests. 
We will let you know if a referral is being made which may attract fees. It is recommended you contact the provider directly to confirm costs.

Messages

If your clinician is not available at the time of your call, a message will be taken, and your call returned as soon as possible.
Some of our clinical staff do not work every day, so your call may be taken by another clinical staff member. 

Managing Your Information

We take privacy seriously. We only collect information that is required to provide effective care. 

If you have a My Health Record, you can access records uploaded to this at any time. 

We are required to keep our own records. 

Your health information is held on a Patient Record. When a referral is needed, our system uses automated data to gather the necessary information to support the referral. A clinic staff member then reviews the information to make sure it is accurate.

You can request access to your records by contacting your GP. Your GP will talk to you through any exceptions where we are unable to release information. 

For further information please refer to our BDAC Privacy Policy

Interpreting Services

If this service is required, please let us know at the time of booking.

Translating and Interpreting Services (TIS): 131 450

National Relay Service (hearing impaired)
Relay number: 1300 555 727 
TTY: 133 677
SMS relay: 0423 677 767

Feedback and Complaints

We welcome feedback of any kind about your experience at the clinic, and we use this information to improve clinical care and overall service. 

Feel free to talk with one of our friendly practice staff or Clinical Practice Manager, or over the phone to (03) 5442 4947.

Alternatively, email us at [email protected] 

If you wish to go directly to an external, independent provider, you can contact the Health Complaints Commissioner (HCC) on 1300 582 113 or via their website Health Complaints Commissioner (hcc.vic.gov.au)